CUSTOMER REVIEWS:

"Just wanted to say that I got my order from Retrodolls US today. I got some glow in the dark hair, and I am quite pleased with it! It is a nice white. I can't tell if it's slightly off white or if it's just faintly glowing since it has been sitting out for a while. This is the first Poly hair I have used, and it does feel a bit different than the nylon I prefer, but it is pleasant!

I also have Fantabulous Saran and Colbalt Fizz. I have to say that I really dislike tinsel in MLP hair, but in the pictures, this seemed to blend well with the hair. Having it in hand, it has a very nice silky quality, and I am super pleased with the overall feel of the hair. The tinsel feels a little rough, but it is thin and meshes with the hair well, unlike the other MLP tinsel that just went everywhere.

Lastly, I have some Jet which feels like every other nylon I have handled. 

I haven't had a chance to rehair a pony with it yet as I just got it today, but I am super excited to do so! Im starting physical therapy next week for my back, so hopefully that helps and I can get the pain manageable so I can get back to work on ponies!

Other Pros: Constant communication! Every question I asked got answered in a timely and thorough manner!

Shipping updates! I got a shipping notice when my order shipped as well as a warning that it was to be shipping soon. I felt very safe in knowing that I was getting my product in a timely manner!

Prices! Prices are comparable to anyone else out there, and the amount of hair you get, and length that you get is comparable to Dollyhair. 

Shipping fees were very reasonable!

Cons:

I'm not too fond of the baggies that the hanks of hair are packaged in. It is a thin plastic with a sticky flap to close it. I prefer zip bags, but it isn't a huge issue. The sticky is a very very thin strip, so it isn't some huge mess that will grab the hair. I was able to take the hair out and put it back without the bag being an issue.

Edited to add: I just had a "duh!" moment. I opened a bag to take it out and weigh it, and as I was putting it back, I realized that the sticky flap wouldn't be an issue if I just bent the flap back and bent it under to stick the sticky side to the bag itself. Viola! Nothing grabbing the hair!

Color selection. I wish there were more colors, but Retrodolls US is new and growing and they regularly add more to their selections! I am really looking forward to the new colors that they are looking into getting soon! Every purchase you make helps them to reinvest the money into new colors for you to buy.

Honestly.. That's it for cons. I'm one happy customer and I just wanted to share that with all of you!

Got your own reviews to post?" ~Maniah

"The glow in the dark is awesome! It does tangle easier than nylon just because of the material so when you start to separate out your plug strands be aware of that. But it looks really nice when it's done and it's easy to work with once you get it all separated out. I am loving it!" ~Sarahlacewing

"I personally love RDUS. I've never had to wait for a package, she communicates constantly, and as I'm a slow customize I'm cool waiting for new colors. Even when she sends me a snippet sample if it's not on the site yet i have been able to order it very easily." ~RevRuby

"I got hair and its lovely, my only sadface would be I wish I had more money to buy more hair! Service and shipping was great and friendly and even got a little bonus" ~Ligress

"My hair came in ziplock baggies (not sticky). 

I was super impressed with the fast shipping. things take longer to get here in the mail, but I was still pleasantly surprised by how quickly I got my first order. Still waiting to have a pony ready to use my Jonquil on, but I liked the walnut when I used it. Can't wait to see the pink with tinsel that's on the way!" ~EmberBright

"I have had excellent service from Retrodolls US! I always get my order quickly and the colors available are always expanding She even lets you order through her for the stuff still only available on the UK site - I think it is fabulous as they have many colors other companies don't carry and I am all about color variety" ~JoshsPonyPrincess

"I placed an order for synthetic hair from retrodollsus recently. I was pleased when the order came quickly and am looking forward to making the pony that the hair will be used in.  The order process was plesent. I showed Enchantress the concept for the pony and she helped me pick out the appropriate colors.  It was a wonderful order from start to finish." ~NichiTsukinoko

"I've been ordering exclusively from Retro Dolls US since it started up, because there were SO many new colors and different types of hair that I wanted to try!
I'm always SO happy with my hair, the fast shipping, and perfect service. There's so much variety. I'm crazy about the awesome tinsel hair, the fabulous color blends, and I've recently fallen in love with the fluffy kankelon." ~Kalavista

"I got my first retrodolls order yesterday! Not the first time I've used the hair, so nothing new to report on the "synthetic" hair except  that I love the colors I got.

The new hair that I ordered was some of the monofibber silky, in Pink Pop and Mojito. Pink Pop is like a sugarberry color, very very vibrant pick, awesome! Mojtio is possible my new favorite color - it looks like a glow in the dark green, that pale yellowy green color - it's gorgeous. 

But the most signifigant thing to report about the monofiber is the texture! Oh my GOSH you guys, I cannot stop running this hair through my fingers. It is soooo soft. I love it! I haven't put it in a pony yet, but as soon as I do I'll post. It looks like it will fall beautifully. It is quite prone to static and since it's so silky I think it will be best to work with it damp. But yeah, amazingly soft and gorgeous. Can't wait for more colors!" ~NoDivision

"I just thought I'd put a little thread in here to tell about my experience with RetroDolls US.

I wanted to say how absolutely pleased I am with Shannon from RetroDolls!

I ordered some hair from her at the beginning of December, and somhow it got lost in the holiday mail. When I finally realized it had been quite a while I e-mailed RetroDolls US (via the contact me part of the web page) and she responded right away apologizing and offering to send a free replacement order or to refund my money! I was very impressed because she easily could have claimed that she didn't have responsibility for the post office and couldn't control whether something got lost in the mail, but instead she sent me a replacement order at her own cost! I e-mailed her a couple times (now that I was paranoid it would get lost again) and she promptly responded every time and was very patient and friendly with my requests for tracking numbers and all that. It came today just as the tracking said it should and I couldn't be happier!

I am extremely happy with the high level of customer service Shannon offered me which I think was extrordinarily exceptional and will definitely be ordering from RetroDolls US again! I just wanted to share my experience because I was so impressed by how wonderful Shannon was for me and wanted to recgognize her for that!" ~Katgyrl

"Shannon really is awesome and I always recommend her and Retrodollsus to anyone :3" ~Alatariel-Silimaure

"Shannon from RetroDolls bent over backwards to correct an order for me recently. I expressed I was somewhat displeased with the lost mail sitch and an order hadn't been completed, she contacted me personally to apologize again and sent me another apology order with 2 extra hanks plus what I originally ordered. I'm very pleased with RetrodollsUS and will be ordering from her again!" ~HeftySmurf